F.A.Q.s

Shipping Information

How can I track my order?

Once an order is submitted its details are emailed you. This email will contain the order number. You can log in with your credentials to our site and track the order status as well as the order details. If you have any issues or queries please get in touch with our Customer Care immediately. Get in touch on our WhatsApp 8825962005 (9am-7pm) or drop us an email at sales@thewoodexpert.com

How Long Will It Take To Get My Package?

When you order from our website, we ensure that the order gets processed within 24 hours and gets delivered within 3-4 weeks.

What if I am not home when my package arrives?

Our shipping partner will leave a notice at your address notifying you of an alternative delivery or pick-up arrangement.

How much do I have to pay for delivery?

Delivery cost is included in the total cost

Will I have to sign for my delivery?

Yes, you will be asked to sign a delivery form, in which you confirm that the product(s) was delivered in the correct condition (without obvious defects or damage).

Payment Information

What payment types do you accept?

We support the following payment options: Credit card, Debit card and Net Banking

How does Part Payment work?

100% payment on a booking will be required for processing the order

Is it safe to use my credit card on your site?

We strive to ensure that every credit card transaction occurs within a secure environment. OtiumLiving payment system has a 128-bit SSL security encryption certification awarded by VeriSign. You can see the transaction is secure if a key lock is visible in the bottom right corner of your web browser. We do not retain your credit card information after your order is complete. Rather, it is submitted directly to our banks. You can rest assured that your credit card or bank account information will be secured

Orders and Returns

I have bought a furniture product from OtiumLiving, can you help me assemble it?

We currently provide assembly service at a nominal cost per product per visit at select locations. For further details, please contact our Customer Care team on whatsApp 8825962005 (9am-7pm) or drop us an email at digital@thewoodexperts.com

Are there any conditions placed on returning a product?

Returns for the Furniture category will be accepted only for Damaged/ Defective products. You will need to inform us of any damages/ defects within 48 hours of delivery of the product, to receive the replacement.

Who should I to contact if I have any queries?

please contact our Customer Care team on whatsApp 8825962005 (9am-7pm) or drop us an email at sales@thewoodexpert.com

Can I cancel an order?

No cancellations are allowed on Furniture categories once the order is placed. In case of any exception, at the sole discretion of OtiumLiving, two-way shipping charges will be borne by the customer. In case of cancellations, no refund will be made for Part Payment orders that contain products

What if the packaging of the product is damaged upon delivery?

If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please do not accept the package and immediately notify our Customer Care team. We will offer a full refund, or send a replacement product, depending on your preference and product availability.